PROPOSAL OF A QUALITY MANAGEMENT SYSTEM FOR THE NURSING SERVICE, CHEMOTHERAPY UNIT, NATIONAL ONCOLOGY INSTITUTE, OCTOBER 2020

Authors

  • DORIS GONZÁLEZ University of Santander, Panama
  • LUIS CORTEZ University of Santander, Panama
  • KEYLA URBINA University of Santander, Panama

Keywords:

management control, check list, standardization, quality, services

Abstract

The National Oncological Institute (NOI) Dr. Juan Demostenes Arosemena is an institution focused in the oncological treatments, which fundamental objetive is to supply an excellence, medical, familiar and social attention to all of panamenian people. t is the leading body in cancer research and treatment in the Republic of Panama. However, the provision of these services is expensive, and poses fundamental challenges for the institution, such as guaranteeing an excellent service for patients, complying with one of the basic premises of Economics as a social science: meeting the infinite needs of the population with limited resources.

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References

Pimentel, N. &. (2018). Percepción de la calidad por los usuarios que asisten a la consulta del Hospital Dr. Félix Maria Goico. (Tesis post-grado, no publicada). Universidad de Iberoamerica. UNIBE.

Zapata, P. (2019). Percepción de la calidad de atención de enfermería en pacientes hospitalizados del servicio de un hospital de cuarto nivel, Lima – 2019.Trabajo de grado, no publicado. Universidad Privada de Norbert Wiener. Lima.

Published

2022-01-30

How to Cite

GONZÁLEZ, D. ., CORTEZ, L., & URBINA, K. . (2022). PROPOSAL OF A QUALITY MANAGEMENT SYSTEM FOR THE NURSING SERVICE, CHEMOTHERAPY UNIT, NATIONAL ONCOLOGY INSTITUTE, OCTOBER 2020. Key People, 6(1), 53–59. Retrieved from https://revistas.ulatina.edu.pa/index.php/genteclave/article/view/233

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