MANAGEMENT CONTROL SYSTEM AS A TOOL FOR ASSESSING THE CITIZEN PARTICIPATION IN PUBLIC ADMINISTRATION

  • Virginia Andrade Specialist in control of public management, technical director of the General State Comptrollership.
  • Nelvi Moncada Specialist in control of public management, Auditor III the General State Comptrollership.
Keywords: Management Control System, Management Indicators, Citizen Participation, Public Administration.

Abstract

The intervention of the management control in the Citizen Participation, in the development of the activities that are carried out in the Public Administration, to reach the expected objectives of economic, social or political order constitutes its main activity, since it seeks to assure that said activities translated into operations and processes are developed in a safe, continuous and reliable manner. In this regard, the general purpose of this research is to analyze the Management Control System as an instrument for evaluating Citizen Participation in Public Administration. It is based on authors such as: Pastor (2009), Mujica (2010), Bernuz (2011), Armijo (2011), Theiler (2012), Mora (2012) and Ramos and Sánchez (2013), among others. However, this research was carried out under a qualitative, bibliographic approach, through descriptive and documentary analysis. It was concluded that the Management Control System is a tool that serves as a support to the public administration, to guarantee the effectiveness, efficiency and productivity of the processes and institutional decision making.

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References

Andrade Virginia, Moncada Nelvi. Sistema de control de gestión como instrumento de evaluación de la participación ciudadana en la administración pública. Gente Clave. Revista Académica del Centro de Estudios de Postgrado. Universidad Latina de Panamá 2 (1), 62-76

Published
2018-01-01
How to Cite
Andrade, V., & Moncada, N. (2018). MANAGEMENT CONTROL SYSTEM AS A TOOL FOR ASSESSING THE CITIZEN PARTICIPATION IN PUBLIC ADMINISTRATION. Key People , 2(1), 62-76. Retrieved from https://revistas.ulatina.edu.pa/index.php/genteclave/article/view/31
Section
Artículos